eGain Corporation - Common Stock (EGAN)

New industry framework keeps AI answers accurate as customer needs, products, and regulations change

New capabilities give AI agents the industry knowledge and system access to complete more work while staying compliant

Two-day conference features keynotes, customer showcases, hands-on masterclasses, and industry tracks for Healthcare and for Banking, Financial Services & Insurance

Two new whitepapers argue that neither failure is about how smart the AI is, and that a bigger model fixes neither

SUNNYVALE, Calif., Aug. 12, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leader in AI-powered knowledge management for customer service and a Leader in the inaugural Gartner® Magic Quadrant™ for Customer Service Knowledge Management Systems, today announced it has won two Bronze Stevie® Awards in The 23rd Annual International Business Awards® (IBAs), recognizing the eGain AI Knowledge Hub™ in the “AI for Customer Experience” category and eGain Composer™ in the “Customer Service Innovation of the Year” category.

Leading Dutch insurer and ANWB subsidiary chooses the eGain AI Knowledge Hub as the trusted knowledge foundation for Enterprise AI Search and AI-powered service across every channel

Silicon Valley Credit Union Builds AI-Ready Knowledge Foundation Across Contact Center, Digital Banking, and Back Office

Wednesday, August 5 session argues that AI in customer experience fails on bad instructions, not bad models. eGain also launches a developer hackathon.

Recognition validates transformational AI outcomes clients achieve with company’s knowledge platform

eGain AI Agent brings trusted knowledge and real-time guidance to today's most modern contact centers

eGain AI Knowledge Suite for Healthcare gives health plans and hospital systems the trusted knowledge foundation for reliable AI

Research Warns That 92% of Organizations Are Failing to Capture Institutional Knowledge Before Baby Boomer Retirements Accelerate

Intelligent Virtual Agent brings trusted knowledge to every customer conversation

Embedded AI knowledge, case summarization, and KCS workflows support where agents already work, so teams resolve cases faster

New Agentic Studio capability reduces handle time, improves first contact resolution, and lowers service costs for complex customer requests

Enterprises now have a systematic way to test, monitor, and improve AI answer quality before issues reach customers

LONDON, April 30, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leader in AI-powered knowledge management for enterprise customer service, today announces it has been named a finalist in two categories at the National AI Awards 2026: Best AI Platform and Infrastructure and AI in Marketing and Customer Experience. Winners will be announced online on 9 June, with celebrations hosted on 10 June at The AI Summit London.

SUNNYVALE, Calif., April 07, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN) today announced new enterprise AI platform connectors that integrate Microsoft Copilot, Anthropic Claude, Google Gemini CLI, and Cursor with eGain AI Knowledge Hub, the company’s AI-powered knowledge management platform. The connectors allow organizations to ground these AI platforms in a single, governed knowledge source, so every AI model, agent, and agentic developer environment can use accurate, up-to-date knowledge rather than fragmented and outdated sources.

Customer Experience and AI Innovation Leader Joins eGain to Accelerate Knowledge Automation Vision

SUNNYVALE, Calif., March 25, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN) today announced the eGain AI Knowledge Suite for Retail Banking, a new solution designed to help community banks, regional banks, and credit unions increase revenue, improve customer satisfaction, boost frontline productivity, and strengthen regulatory compliance.

Trusted knowledge and AI-powered actions now available across leading UCaaS and CCaaS platforms

New Edition Features Dedicated Chapter on GenAI Best Practices and Real-World Success Stories Showing 5X Knowledge Creation Acceleration and 6X Search Success Improvement

Partnership with Current Connections, Sandler Partners Facilitates Selection

Two-Day Event Features Global 2000 Customer Success Stories, Product Innovations, and Hands-On Workshops on Delivering Trusted AI at Scale

Integrated solution brings eGain's trusted agentic capabilities to Webex Contact Center customers, enabling real-time conversational guidance and interaction intelligence