Frontdoor Delivers Outstanding Financial Results in First-Quarter 2025

Revenue Increased 13% to $426 Million;

Gross Profit Margin Increased 380 Basis Points to 55%;

Net Income Increased 9% to $37 Million;

Adjusted EBITDA⁽¹⁾ Increased 41% to $100 Million;

Repurchased $105 Million of Shares YTD Through April 2025;

Increasing Full Year Revenue, Adjusted EBITDA and Share Repurchase Outlook

Frontdoor, Inc. (NASDAQ: FTDR), the nation’s leading provider of home warranties, today announced its first-quarter 2025 results.

First-Quarter 2025 Summary

• Revenue increased 13% to $426 million and was comprised of a 3% increase from price and a 10% increase from higher volume primarily driven by the 2-10 acquisition
• Direct-to-consumer ending member count increased 15% to 310,000 versus the prior year period, and includes the addition of the 2-10 acquisition and 4% organic growth
• Gross profit margin increased 380 basis points to a first-quarter record of 55%
• Net Income and Diluted Earnings Per Share increased 9% to $37 million and 13% to $0.49, respectively
• Adjusted EBITDA⁽¹⁾ increased 41% to $100 million
• Share repurchases totaled $105 million YTD through April 2025

Updated Full-Year 2025 Outlook

• Increasing revenue range to $2.03 billion to $2.05 billion
• Increasing gross profit margin range to 54% to 55%
• Increasing Adjusted EBITDA⁽²⁾ range to $500 million to $520 million

“We are off to a great start in 2025 and are pleased to increase our full-year outlook across the board," said Chairman and Chief Executive Officer Bill Cobb. “Our first-quarter results show that we are advancing our three strategic priorities by improving home warranty member count, scaling non-warranty services and integrating the 2-10 acquisition. I believe Frontdoor's valuation will improve as we continue to deliver this strong financial and operational performance."

"Frontdoor delivered outstanding first quarter financial results," said Chief Financial Officer Jessica Ross. “Our strong financial position enables us to navigate through uncertain economic times, invest for growth and continue to return excess cash to shareholders through share repurchases."

First-Quarter 2025 Results

Revenue increased 13% to $426 million and was comprised of a 10% increase from higher volume, primarily driven by the 2-10 acquisition, and a 3% increase from price.

• Renewal revenue increased 12% due to improved price realization and an increase in overall volume;
• Real estate revenue was flat year-over-year;
• Direct-to-consumer revenue decreased 9%, primarily due to promotional pricing to drive higher unit sales;
• Other revenue increased $16 million due to the addition of New Home Structural Warranty revenue and growth of the New HVAC and Moen programs.

First-quarter 2025 Net Income increased 9% to $37 million. The table above shows the change versus the prior-year period, and includes:

• $32 million from higher revenue conversion⁽³⁾;
• $8 million of lower contract claims costs⁽⁴⁾, excluding the impact of claims costs related to the change in revenue. The decrease in contract claims costs primarily reflects:
  • Favorable claims cost development of $7 million, compared to a $1 million favorable claims cost development in the first quarter of 2024;
  • Favorable cost trends and continued process improvement initiatives offset normal cost inflation across our contractor network, replacement parts and equipment;
  • A higher number of customer service requests per customer, primarily in the HVAC trade driven by unfavorable weather, partially offset by lower incidence in other trades;
• $4 million of higher customer service costs, primarily due to the 2-10 acquisition;
• $10 million of higher general and administrative costs, primarily due to the 2-10 acquisition;
• $14 million of higher depreciation and amortization expense, primarily due to the 2-10 acquisition; and
• $10 million of higher interest expense, primarily due to higher debt balances related to the 2-10 acquisition.

First-quarter 2025 Adjusted EBITDA⁽¹⁾ increased 41% to $100 million versus the prior-year period, for the reasons discussed above.

Cash Flow

Net cash provided from operating activities was $124 million for the three months ended March 31, 2025 and was primarily comprised of $68 million in earnings adjusted for non-cash charges and $61 million of cash provided from working capital and long-term insurance related accounts, partially offset by $4 million in payments for restructuring charges.

Net cash provided from investing activities was $47 million for the three months ended March 31, 2025 and was primarily comprised of the disposal of available-for-sale securities, partially offset by capital expenditures related to technology projects.

Net cash used for financing activities was $85 million for the three months ended March 31, 2025 and was primarily comprised of $70 million of share repurchases (excluding taxes and fees) and $7 million of scheduled debt payments.

Free Cash Flow⁽¹⁾ increased 60% to $117 million for the three months ended March 31, 2025.

Cash as of March 31, 2025 was $506 million and was comprised of $185 million of restricted net assets and $322 million of Unrestricted Cash.

Capital Allocation Update

• Increasing target for 2025 share repurchases to at least $200 million.

Second-Quarter 2025 Outlook

• Revenue of approximately $600 million to $605 million.
• Adjusted EBITDA⁽²⁾ of approximately $185 million to $190 million.

Updated Full-Year 2025 Outlook

• Increasing revenue range to $2.03 billion to $2.05 billion. Key assumptions:
  • 2-4% increase in realized price;
  • 7-8% increase in volume driven by:
    • High-single digit increase in renewals channel revenue;
    • Low-to-mid single digit increase in direct-to-consumer channel revenue;
    • High-single-digit increase in real estate channel revenue;
  • Other revenue of $165 million to $175 million, an approximately $55 million increase versus the prior year period. This is primarily driven by the addition of New Home Structural Warranty revenue, and increases in our New HVAC and Moen programs; and
  • Home warranty member count to decline 1-3% in 2025.
• Increasing gross profit margin range to 54% to 55%.
• Increasing SG&A to an updated range of $650 million to $670 million, reflecting a $10 million increase in marketing investments to drive member growth.
• Increasing Adjusted EBITDA⁽²⁾ range to $500 million to $520 million.
• Capital expenditures remain approximately $35 million to $45 million.
• Annual effective tax rate remains approximately 25%.

First-Quarter 2025 Earnings Conference Call

Frontdoor has scheduled a conference call today, May 1, 2025, at 7:30 a.m. Central time (8:30 a.m. Eastern time). During the call, Bill Cobb, Chairman and Chief Executive Officer, and Jessica Ross, Chief Financial Officer, will discuss the company’s operational performance and financial results for first-quarter 2025 and respond to questions from the investment community. Participants can register for the conference call by clicking https://www.webcaster4.com/Webcast/Page/3067/52314. Once completed, each participant will receive access details via email. Additionally, the conference call will be available via webcast which will include a slide presentation highlighting the company’s results. To participate via webcast and view the presentation, visit https://investors.frontdoorhome.com.

The call will be available for replay for approximately 60 days. To access the replay of this call, please call 877-481-4010 and enter conference passcode 52314 (international participants: 919-882-2331, conference passcode 52314). To view a replay of the webcast, visit the company’s https://investors.frontdoorhome.com.

About Frontdoor, Inc.

Frontdoor is the industry leader in home warranties and new home structural warranties, and a leading provider of on-demand home repair and maintenance services. As the parent company of two leading brands – American Home Shield and 2-10 Home Buyers Warranty – totaling more than two million members – we bring over 50 years of experience in the home warranty category, a cultivated national network of independent service contractors, and a reputation for delivering quality service and product innovation. American Home Shield, the leader in home warranties, gives homeowners peace of mind, budget protection and convenience, covering up to 29 home systems and appliances from costly and unexpected breakdowns. 2-10 Home Buyers Warranty is the leader in new home structural warranties, providing home builders with coverage for structural failures. These two brands, together with Frontdoor’s cutting-edge non-warranty services, provide an unbeatable combination that meets the full suite of homeowner repair and maintenance needs. For more information about Frontdoor, Inc., please visit frontdoorhome.com.

Forward-Looking Statements

This news release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including, in particular, projected future performance and any statements about Frontdoor’s plans, strategies and prospects. Forward-looking statements can be identified by the use of forward-looking terms such as “believe,” “expect,” “estimate,” “could,” “should,” “intend,” “may,” “plan,” “seek,” “anticipate,” “project,” “will,” “shall,” “would,” “aim,” or other comparable terms. These forward-looking statements are subject to known and unknown risks and uncertainties, many of which may be beyond our control. Such risks and uncertainties include, but are not limited to: changes in macroeconomic conditions, including inflation, tariffs and global supply chain challenges and changing interest rates, especially as they may affect existing or new home sales, consumer confidence, labor availability or our costs; our ability to successfully implement our business strategies; the ability of our marketing efforts to be successful and cost-effective; our dependence on our first-year direct-to-consumer and real estate acquisition channels and our renewal channel; changes in the source and intensity of competition in our market; our ability to attract, retain and maintain positive relations with third-party contractors and vendors; increases in parts, appliance and home system prices, and other operating costs; changes in U.S. tariffs or import/export regulations; our ability to attract and retain qualified key employees and labor availability in our customer service operations; our dependence on third-party vendors, including business process outsourcers, and third-party component suppliers; cybersecurity breaches, disruptions or failures in our technology systems; our ability to protect the security of personal information about our customers; compliance with, or violation of, laws and regulations, including consumer protection laws, or lawsuits or other claims by third parties, increasing our legal and regulatory expenses; weather, including adverse conditions, Acts of God and seasonality, along with related regulations; our ability to underwrite risks accurately and to charge adequate prices to builder members, as well as our ability to effectively re-insure a large portion of those risks; the availability of reinsurance to manage a substantial portion of our potential loss exposure for our new home structural warranty business; evolving corporate governance and disclosure regulations and expectations; our ability to protect our intellectual property and other material proprietary rights; negative reputational and financial impacts resulting from acquisitions or strategic transactions; a requirement to recognize impairment charges; third-party use of our trademarks as search engine keywords to direct our potential customers to their own websites; inappropriate use of social media by us or other parties to harm our reputation; special risks applicable to operations outside the United States by us or our business process outsource providers; risks related to our acquisition of 2-10 Home Buyers Warranty (the “2-10 HBW Acquisition”), including the risk that the 2-10 HBW Acquisition may not achieve its intended results; any liabilities, losses, or other exposures for which we do not have adequate insurance coverage, indemnification, or other protection; increase in our indebtedness as a result of financing the 2-10 HBW Acquisition; a return on investment in our common stock is dependent on appreciation in the price; inclusion in our certificate of incorporation a forum selection clause that could discourage an acquisition of our company or litigation against us and our directors and officers; the effects of our significant indebtedness, our ability to incur additional debt and the limitations contained in the agreements governing such indebtedness; increases in interest rates increasing the cost of servicing our indebtedness and counterparty credit risk due to instruments designed to minimize exposure to market risks; increased borrowing costs due to lowering or withdrawal of the credit ratings, outlook or watch assigned to us or our credit facilities; and our ability to generate the significant amount of cash needed to fund our operations and service our debt obligations. We caution you that forward-looking statements are not guarantees of future performance or outcomes and that actual performance and outcomes, including, without limitation, our actual results of operations, financial condition and liquidity, and the development of new markets or market segments in which we operate, may differ materially from those made in or suggested by the forward-looking statements contained in this news release. For a discussion of other important factors that could cause Frontdoor’s results to differ materially from those expressed in, or implied by, the forward-looking statements included in this document, refer to the risks and uncertainties detailed from time to time in Frontdoor’s periodic reports filed with the SEC, including the disclosure contained in Item 1A. Risk Factors in our 2024 Annual Report on Form 10-K filed with the SEC, as such factors may be updated from time to time in Frontdoor’s periodic filings with the SEC. Except as required by law, Frontdoor does not undertake any obligation to update or revise the forward-looking statements to reflect new information or events or circumstances that occur after the date of this news release or to reflect the occurrence of unanticipated events or otherwise. Readers are advised to review Frontdoor’s filings with the SEC, which are available from the SEC’s EDGAR database at sec.gov, and via Frontdoor’s website at frontdoorhome.com.

Non-GAAP Financial Measures

To supplement Frontdoor’s results presented in accordance with accounting principles generally accepted in the United States (“U.S. GAAP”), Frontdoor has disclosed the non-GAAP financial measures of Adjusted EBITDA, Free Cash Flow, Adjusted Net Income, Adjusted Diluted Earnings Per Share, and Unrestricted Cash.

We define "Adjusted EBITDA" as net income before depreciation and amortization expense; goodwill and intangibles impairment; restructuring charges; acquisition-related costs; provision for income taxes; non-cash stock-based compensation expense; interest expense; loss on extinguishment of debt; and other non-operating expenses. We believe Adjusted EBITDA is useful for investors, analysts and other interested parties as it facilitates company-to-company operating performance comparisons by excluding potential differences caused by variations in capital structures, taxation, the age and book depreciation of facilities and equipment, restructuring and acquisition initiatives and equity-based, long-term incentive plans.

We define “Free Cash Flow” as net cash provided from operating activities less property additions. Free Cash Flow is not a measurement of our financial performance or liquidity under U.S. GAAP and does not purport to be an alternative to net cash provided from operating activities or any other performance or liquidity measures derived in accordance with U.S. GAAP. Free Cash Flow is useful as a supplemental measure of our liquidity. Management uses Free Cash Flow to facilitate company-to-company cash flow comparisons, which may vary from company-to-company for reasons unrelated to operating performance.

We define “Adjusted Net Income” as net income before: amortization expense; restructuring charges; loss on extinguishment of debt; other non-operating expenses; and the tax impact of the aforementioned adjustments. We believe Adjusted Net Income is useful for investors, analysts and other interested parties as it facilitates company-to-company operating performance comparisons by excluding potential differences caused by items listed in this definition.

We define “Adjusted Diluted Earnings per Share” as Adjusted Net Income divided by the weighted-average diluted common shares outstanding.

We define “Unrestricted Cash” as cash not subject to third-party restrictions. For additional information related to our third-party restrictions, see “Liquidity and Capital Resources — Liquidity” under the heading “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our 2024 Annual Report on Form 10-K filed with the SEC.

See the schedules attached hereto for additional information and reconciliations of such non-GAAP financial measures. Management believes these non-GAAP financial measures provide useful supplemental information for its and investors’ evaluation of Frontdoor’s business performance and are useful for period-over-period comparisons of the performance of Frontdoor’s business. While we believe that these non-GAAP financial measures are useful in evaluating our business, this information should be considered as supplemental in nature and is not meant to be considered in isolation or as a substitute for the related financial information prepared in accordance with U.S. GAAP. In addition, these non-GAAP financial measures may not be the same as similarly entitled measures reported by other companies.

© 2025 Frontdoor, Inc. All rights reserved. The following terms, which may be used in this press release, are trademarks of Frontdoor, Inc. and its subsidiaries: Frontdoor®, American Home Shield®, HSA™, OneGuard®, Landmark Home Warranty®, Streem®, 2-10 HBW®, and related logos and designs. All other trademarks used herein are the property of their respective owners.

Source: Frontdoor, Inc.

FTDR-Financial

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